030 hotels

Words

Facilities swimming pool reception(ist) porter/bell hop waiter/waitress tip mini bar maid

Wake-up call complimentary concierge luggage/baggage

Phrases

Book a room make a reservation check into a hotel check out of a hotel order room service

Use the facilities book in advance pay the bill turn down service internet assess business centre

Beauty parlor

Beginner

A; good morning! The hingland hotel. How may I help you?

B: good morning. I’d like to book a room for Friday night and Saturday night.

A: certainly. What kind of room would you like?

B: a single room please. I hope you’re not fully booked.

A; a single room? That’s fine. In whose name shall I make the booking?

B; jones. According to your website, the nightly rate is $50, including breakfast.

A: we offer a 20% discount for guests staying of Friday and Saturday. The total cost will be $80, including breakfast.

B: thank you very much. I look forward to seeing you on Friday.

A; could I just take your credit card number please? I should mention that there is a cancellation charge of $20.

B: that’s fine. My credit card number is …

Intemp3ediate

A; did you enjoy your weekend at the highland hotel? I heard it’s and excellent place to stay and has good facilities.

B: I had a wonderful time. The rooms are not very big, but they are well furnished. The restaurant is excellent and reasonably priced. There’s a sauna a Jacuzzi.

A: do they have a swimming pool?

B: no, they don’t. they have a beauty parlor, but I didn’t go there.

A: what’s the service like?

B; it’s very good. Check in and check out only took a few minutes. The wait staff is very good. A waiter recommended their baked fish, which tasted wonderful. The hotel was quite full, so I’d suggest making a reservation if you intend to go there. The hotel offers a discount at the weekends.

A: it sounds perfect. Did you have any complaints at all?

B; there was a problem with the internet access, so I couldn’t check my email, but I didn’t complain about it to the management.

A; I suppose you were happy to forget about the outside world.

B; yes, I was. Here’s their business card.

A; thanks. Was there a mina bar in the room?

B; no, there wasn’t. there is a bar on the ground floor and of course you can buy drinks in the restaurant to go with your meal.

A: one of the things I dislike about hotels is that everyone expects tips.

B: I know. At the hingland hotel, they have an interesting policy. When you check out, you put some money in a special box at reception. Each evening, the money in the box is shared equally by the hotel staff.